Terms of service

Terms of Service
Effective Date: February 10, 2025

Welcome to Pretty Little Trinkets Sydney! Our handcrafted vintage charms and jewelry are designed with love and care. By using our website or making a purchase, you agree to these Terms of Service.

1. General Terms

We may update these terms at any time. Continued use of our services implies acceptance of changes.

2. Eligibility

You must be 18 or have parental consent to place an order. All information provided must be accurate.

3. Orders & Payments

All pieces are subject to availability. Payments must be completed at checkout, and we do not store payment details.

4. Shipping & Delivery

We carefully package and ship orders within the stated timeframe. Delays due to shipping providers are beyond our control. Buyers are responsible for any customs fees.

• Incorrect Shipping Information
  Pretty Little Trinkets Sydney is not responsible for orders that are not delivered due to incorrect or incomplete shipping information provided by the customer. Please ensure that your shipping details are accurate before submitting your order.

• Undeliverable Packages
  If a package is returned to Pretty Little Trinkets Sydney due to being undeliverable (e.g., incorrect address or refusal of delivery), we will contact you to arrange reshipment. Additional shipping charges may apply.

• Damaged or Defective Products
  If your order arrives with damaged or defective items, we will work with you to resolve the issue and arrange for a replacement or refund as necessary.

5. Returns & Refunds

• Returns due to change of mind are not accepted.

• We encourage you to read all product descriptions carefully before placing an order.

• To be eligible for a return, items must be unused and in their original packaging.

• Return shipping costs are the responsibility of the customer unless the item is confirmed to be faulty.

6. Authenticity & Care

Our jewelry is vintage or handcrafted with unique details. Slight variations add to their charm. Please handle with care to preserve their beauty.

7. Intellectual Property

All designs, images, and content belong to Pretty Little Trinkets Sydney and cannot be used without permission.

8. Limitation of Liability

We are not responsible for indirect damages. Our liability is limited to the original purchase price.

9. Privacy Policy

We value your privacy. Please review our Privacy Policy for details on how we handle your data.

10. Contact Us

📧 Email: isadore@prettylittletrinkets.com.au
📍 Address: Sydney, Australia

Thank you for choosing Pretty Little Trinkets — where every piece tells a story! ✨💎